How to claim flight compensation in the UK step by step

Step 1: check you are eligible

Confirm that your flight departed from a UK airport or was operated by a UK airline into the UK, and that you arrived three hours or more late, or that the flight was cancelled or boarding was denied.

Step 2: gather your documents

You will need your booking reference, flight number and date, the names of all passengers and any messages from the airline. Boarding passes help but are not always required.

Step 3: write to the airline

Send a written claim to the airline, quoting UK261, the flight details and the amount you are claiming. Keep a copy and note the date.

Step 4: escalate if needed

If the airline refuses or does not answer within about eight weeks, you can generally take the case to an approved alternative dispute resolution scheme, or to the small claims court.

Do I need a claims company?

No. You can claim directly, but a claims service can handle the airline and the escalation for a fee, often only if the claim succeeds.

Can I claim for the whole family?

Yes. Each passenger with a confirmed booking can claim, including children, and one person can submit the claim for the group.

What if the airline offers a voucher instead?

You are not obliged to accept a voucher. Compensation is generally due in cash or bank transfer unless you agree otherwise.