Editorial policy and corrections

Our mission

We publish practical information for air passengers about disruption affecting flights to, from and within the UK: airline and airport strikes, air traffic control problems, severe weather, airport closures and large waves of cancellations or delays, with what each event means for passengers' rights.

Articles are signed "FlightClaimHQ Newsroom", the collective name of the FlightClaimHQ editorial team. Each article shows its publication date and time and, when it has been revised, the date and time of the last update, in UK time.

Our sources

We report facts only from verifiable sources, and we cite them:

• official sources: the airline, the airport, NATS, the UK Civil Aviation Authority, Eurocontrol, a government or labour authority, and the union's own statements;
• major press and recognised aviation press: national news agencies and broadcasters, national and regional daily newspapers, specialist aviation media;
• every article lists its sources with a link at the end of the page, and figures or statements are attributed in the text ("according to the airport", "the union said");
• sites that do not meet these criteria, such as community or aggregator sites without their own reporting, are never used as a source.

How we verify

Every article is based on at least two concordant sources. If reliable sources contradict each other on a fact (cause, dates, number of cancellations, status of a strike), we publish no article and no update on that topic until they concur.

We keep announced, planned, suspended and confirmed events distinct, report unknown details as not known yet, and never present a strike notice as certain disruption. Articles are written in our own words. Each article is checked against these rules before publication, including automated checks (sources present and secure, banned sources, no phone numbers, dates).

News and our claims service are kept separate

FlightClaimHQ is also a flight compensation claims service. Inside articles, the boxes that present this service are labelled "Our claims service" and are clearly set apart from the news text. The choice of topics and the facts reported do not depend on whether a reader may have a claim.

Our explanations of passenger rights (UK261, EU261) are general information, not legal advice. We do not publish customer reviews, testimonials or comparisons with other companies in our news.

Corrections and updates

When an event evolves (a strike confirmed, suspended or called off, new dates or figures) we update the existing article rather than publishing a new one, and the date and time of the update are shown at the top of the article, next to the original publication date.

When we find an error, or one is reported to us, we correct it as soon as it is confirmed, show the date and time of the correction at the top of the article and, for a correction of substance, say in the text what was corrected. We do not silently delete published facts.

Report an error or contact the newsroom

By email: support@flightclaimhq.com. Please include the address of the page and the source that supports the correction.

Who publishes FlightClaimHQ

flightclaimhq.com and its news section are published by TETRIS GROUP LLC. The FlightClaimHQ claims service is provided by SSD, a French simplified joint-stock company (SASU) registered with the Tours Trade and Companies Register under SIREN 918 344 029. The news section carries no paid content and no advertising from airlines or airports.