About FlightClaimHQ: who we are and how we work
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FlightClaimHQ is a flight compensation claims service for passengers whose flight to, from or within the UK was delayed, cancelled or overbooked. We claim the fixed compensation provided for by UK261 on a no win, no fee basis. This page explains who operates the service, how a claim works and how we write and update the information published on this site.
Who operates FlightClaimHQ
FlightClaimHQ is a trading name of TETRIS GROUP LLC, which publishes flightclaimhq.com.
Claims are pursued by SSD, a French simplified joint-stock company (SASU) registered with the Tours Trade and Companies Register (RCS Tours) under SIREN 918 344 029 (EU VAT number FR75918344029), which provides the FlightClaimHQ claims service, as stated in the agreement each passenger signs.
How a claim works
Each passenger signs an Assignment of Claim and Subsidiary Mandate: the passenger assigns their claim to SSD, which pursues it in its own name, amicably or in court, and is paid by the airline. If the airline refuses the assignment, SSD acts on the passenger's behalf under the subsidiary mandate. Each passenger signs their own agreement.
- You enter your flight details and we check whether UK261 is likely to apply: arrival delay, notice of cancellation, distance band and the cause given by the airline.
- You enter your details and sign the agreement electronically; you can then upload your supporting documents.
- We file the claim with the operating airline, follow it up and, if necessary, escalate it as provided in the agreement.
- When the airline pays, SSD receives the compensation, deducts our fee and pays you the balance within 14 business days of cleared receipt.
Our fee: no win, no fee
25% fee incl. VAT, only if your claim succeeds. Nothing to pay upfront. If the claim does not succeed, you owe us nothing. The amount shown before you sign is an estimate: compensation is set by UK261 (£220, £350 or £520 per passenger depending on distance) and can be excluded by extraordinary circumstances. The full conditions are set out in our terms and in the agreement you sign.
Editorial policy: how we choose and cite sources
Our guides, airline and airport pages and news articles are written and edited by the FlightClaimHQ editorial team. They explain passenger rights in plain English; they are general information, not legal advice.
Legal statements are based on primary sources: the text of UK261 as retained in UK law (legislation.gov.uk), guidance from the UK Civil Aviation Authority (CAA), judgments of the Court of Justice of the European Union and of the UK courts, cited by case name and number. Because outcomes depend on the facts of each flight, we use cautious wording such as "generally" or "may be entitled" and never promise a result.
Air travel news follows stricter rules:
- facts come only from verifiable sources: the airline, the airport, NATS, the CAA, Eurocontrol, a government or labour authority, the union's own statements, or major press and recognised aviation press;
- every article lists its sources, and figures or statements are attributed in the text;
- announced, planned, suspended and confirmed events are kept distinct, and unknown details are reported as not known yet;
- if reliable sources contradict each other on a fact, we publish no article and no update on that topic until they concur;
- articles are written in our own words, and we publish no customer reviews or testimonials.
How content is reviewed and updated
Every guide, airline page and airport page shows a "Last reviewed" date and lists its official sources; the same date is given to search engines in the page's structured data. We review pages when the rules, the case law or the CAA's guidance change, and when we find a page that can be clearer or more accurate.
News articles show their publication date and, when an event evolves (a strike confirmed, suspended or called off, new dates or figures), the date of the update. We correct errors as soon as we find them or they are reported to us, and date the correction.
Contact us
By email: support@flightclaimhq.com. To start a claim, use our online claim form. To report an error on a page, write to the same address with the page address.
Complaints and consumer mediation
For any question or complaint about your claim or our service, write to support@flightclaimhq.com.
If you have contacted us first and are not satisfied with our answer, you can refer the dispute free of charge to our consumer mediator: CM2C (Centre de Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, France. Website: https://www.cm2c.net/declarer-un-litige.php. Email: litiges@cm2c.net.