TUI Airways flight delayed or cancelled? Check your UK261 compensation
TUI Airways is the UK airline of the TUI holiday group, operating package-holiday and charter flights. If your TUI Airways flight arrived 3 hours or more late, was cancelled at short notice or you were denied boarding, you may be owed up to £520 per passenger under UK261, the UK passenger-rights regulation.
Check my TUI Airways compensation
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Are TUI Airways flights covered by UK261?
TUI Airways is a UK carrier, so UK261 covers its flights leaving a UK airport and its flights arriving in the UK. If you booked a package holiday, you may also have separate rights against the tour operator.
TUI Airways flights from London Gatwick, Manchester, Birmingham and other UK airports are the ones most travellers ask about, but the rules apply to every eligible flight, not only these airports.
How much can you claim from your airline?
| Flight distance | Compensation per passenger |
|---|---|
| Up to 1,500 km | £220 |
| 1,500 to 3,500 km | £350 |
| Over 3,500 km | £520 |
These are the maximum amounts. If the airline gets you to your destination with a smaller delay on a replacement flight, the amount can be reduced by half. Every passenger on the booking can claim, including children.
When can you claim from TUI Airways?
You can generally claim when:
- your flight arrived at its final destination 3 hours or more late;
- your flight was cancelled and you were told less than 14 days before departure;
- you were denied boarding against your will, for example because the flight was overbooked.
You cannot claim if the disruption was caused by extraordinary circumstances outside the airline's control, such as severe weather or air traffic control strikes. The airline must prove it.
Frequently asked questions
How much compensation can I get for a delayed TUI Airways flight?
Under UK261 the amount depends on the distance of the flight: £220 up to 1,500 km, £350 from 1,500 to 3,500 km (and for longer flights within the UK and EU) and £520 for flights over 3,500 km. It is a fixed amount per passenger and does not depend on the price of your ticket.
How late must my TUI Airways flight be to claim?
Generally you must arrive at your final destination 3 hours or more late. Cancellations with short notice and denied boarding can also qualify. What counts is the delay on arrival, not on departure.
Can TUI Airways refuse because of extraordinary circumstances?
Yes, an airline does not have to pay if the disruption was caused by extraordinary circumstances outside its control, such as severe weather or air traffic control strikes. A technical fault found during routine maintenance is generally not treated as extraordinary. Airlines often use this argument, so it is worth checking each case.
Are all TUI Airways flights covered by UK261?
TUI Airways is a UK carrier, so UK261 covers its flights departing from a UK airport and its flights arriving in the UK from abroad.
How long do I have to claim?
The limit is generally six years in England, Wales and Northern Ireland, and five years in Scotland, counted from the date of the flight.
Other airlines
British Airways · easyJet · Ryanair · Jet2 · Virgin Atlantic · Wizz Air · Aer Lingus · Emirates · Loganair
Compensation by UK airport · UK261 guides
This page is general information about UK261 and is not legal advice. Amounts and conditions depend on the facts of your flight.